Counseling and Wellness Center

General Information

Our primary purpose is to provide psychological and emotional support to students as they pursue their academic and personal goals, enhancing the student experience at Norwich. The Counseling and Wellness Center is intended for assessment and short-term counseling, with referrals to local private counselors for longer term treatment or psychological testing if necessary. The Center is funded through tuition and services are free of charge.  Although we follow a short-term intervention model, the number of sessions varies and is discussed as part of the initial intake process.  Students come to the Center for many reasons, including adjusting to college life, relationship difficulties, grief, family problems, academic stress, issues around identity development, depression, anxiety, eating and weight concerns, substance abuse, and sexual and physical abuse and harassment. Services are provided by licensed professional staff, including clinical mental health counselors and social workers.

Mission Statement

The Counseling and Wellness Center works to provide inclusive, individualized, collaborative care and support to the students of Norwich University in a safe and confidential environment.  Through education and advocacy, we provide the entire Norwich community with the tools, resources, and skills necessary to understand, accept, and promote mental health and wellness.  Focusing on strengths and resiliency, we foster opportunities for growth in which students will thrive, both personally and academically.

Contact Us
(802) 485-2134
8:00 a.m. to 4:30 p.m., Monday through Friday
Kreitzberg Library, Suite 415
To make an appointment, call or drop-in during regular hours.

Questions about Counseling

What is counseling?

Counseling is a collaborative process that occurs between client and counselor. As a result, a given treatment is inevitably tailored to the individual and his or her particular concerns. In general, counseling involves the client speaking freely about whatever feels important while the counselor listens attentively, asks questions, and responds in various ways to what is being said. Counselors usually do not give advice, but instead try to foster the clients’ capacity to arrive at decisions that feel right to them. Individuals are helped to better understand their thoughts, feelings, behaviors, relationships, hopes, fears, and conflicts, thus contributing to increased self-awareness and personal growth. The process of counseling can bring up painful or difficult emotions and offers an opportunity to face our fears, pain, and other struggles in order to live with more freedom, strength, creativity, and love.

What are some of the concerns for which students attend counseling?

Relationship difficulties/Loneliness/Loss
Family-related problems
Problematic eating/Body image
Concerns about alcohol and drug use
Academic difficulties
Corps/Military-related difficulties
Questions related to sexuality or gender identity
Difficulties and challenges related to cultural differences

What should I expect during my first appointment?

During your first appointment, you will have the chance to describe your reasons for seeking treatment while your counselor listens and asks questions. Your counselor will also discuss the way counseling works, the conditions of treatment (such as confidentiality and scheduling), and answer any questions that you have. If you both agree that counseling will be helpful, you will typically establish a weekly appointment time.

Is counseling confidential?

Counseling is confidential. The condition of confidentiality is protected by law and ethical standards. Information about your treatment, including the fact that you are in counseling at all, is only released if you have agreed to such a disclosure in writing.

There are a few exceptions to the condition of confidentiality:

  1. If we believe that a client is at immanent risk of seriously harming him- or herself, we will contact the individuals necessary in order to ensure the client’s safety.
  2. If we believe that a client is credibly threatening to physically harm another person, we are required to take actions in order to protect that individual, including notifying the potential victim, the police, and other parties necessary to ensure safety.
  3. If we learn from first-hand knowledge that a child or incapacitated adult is being abused, we may be required to file a report to the appropriate state agency.
  4. If your records are requested by a subpoena or court order, we may be legally required to submit your records to the court.

Your counselor will discuss any questions concerns that you have about confidentiality during the first appointment and at any other point that you raise them.

Emergency Services

A member of the counseling staff is available to respond to crisis situations 24 hours a day, 7 days a week. During normal office hours, the individual in crisis should come to the counseling center, where he or she will be seen as soon as possible. If someone you know is in crisis during office hours, consider offering to bring them to the counseling center yourself. For after-hours emergencies, please call the crisis line at (802) 793-3093. If your call is not answered, please leave a voice message including the phone number where you can be reached. If you do not hear back within 20 minutes, call the number again. If for whatever reason you are not able to reach a counselor on our crisis line, call the Washington County Mental Health Services crisis line at (802) 229-0591. If you are calling on behalf of someone else, it is best to have him or her present if possible. One of the center’s counselors will answer the call and begin to assess the situation over the phone, and then continue on-site as necessary. The counselor will work with the individual in crisis and others who might be involved in order to work out a resolution.

Other Contacts Relevant to Crisis Situations
Campus Public Safety: The Norwich University Public Safety Department provides a 24-hour physical security presence 365 days a year. The Public Safety Office is located in the southwest end of the Hayden Building. From an off-campus phone, security personnel can be contacted by dialing (802) 485-2525 or (802) 485-2499. On-campus callers can reach Security by dialing ext. 2525 or 2499.
Police and Emergency Medical Services: 911

Washington Country Mental Health Services: 24-hour crisis line: (802) 229-0591

Sexual Assault Crisis Team (SACT): 24-hour crisis line: (802) 479-5577

National Suicide Prevention Lifeline: 1 (800) 273-8255


How to Make a Referral

Oftentimes, people decide to attend counseling after encouragement from concerned family, friends, staff, and others who have noticed that they might benefit from seeing a counselor. One way to refer someone to counseling is to talk to them about your concerns and bring up the counseling center as a possible source of help. If you feel that the need is more immediate, or that a higher level of intervention or help is required, you can consider walking with the individual to the counseling center during regular hours in order to make an appointment.

What to Expect After You Make a Referral

We realize that after referring someone, you might want to know how they are doing. However, because counseling is confidential, staff at the counseling center will not be able to tell you if the person you referred is attending counseling or anything else about his or her treatment. The best way to follow up is to ask the person you referred directly. In cases where it is appropriate and the attendee is willing, a release of information form can be completed in order to authorize the counselor to communicate with the referral source.

Photo of cadet climbing over the footer

Connect with us

Norwich University
158 Harmon Drive
Northfield, VT 05663 USA
802.485.2000 | 1.800.468.6679
Copyright © 2018 Norwich University - all rights reserved